Find out how safely joybaji handles your personal data. This policy explains in plain English what information we collect, why we collect it, and how we protect it.
When you use joybaji, you share certain information with us â at registration, during payments, or when contacting customer support. You have every right to know how we use that information and how we keep it safe.
This privacy policy is written in plain, straightforward language so anyone can understand it easily. Legal jargon has been kept to a minimum â just the key points, clearly stated. By using joybaji's services, you agree to this policy.
Certain basic information is required when registering with joybaji â without it, you cannot create an account or use our services. That said, we only ask for what is truly necessary and collect nothing beyond that.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Registration / KYC |
| Contact Information | Mobile number, email address | Registration |
| Payment Information | bKash/Nagad number, transaction ID | Deposit / Withdrawal |
| Usage Data | Betting history, login timestamps, IP address | Automatic |
| Device Information | Device type, OS, browser | Automatic |
Our Commitment to Transparency: joybaji never collects your full bank account details, PIN, or password. For payments, only the necessary mobile number and transaction reference are stored.
When you use the joybaji app or website, certain data is collected automatically â including which pages you viewed and for how long, which buttons you clicked, and what device you used to log in. This information is used to improve the platform and personalize your experience.
Joybaji uses your information for one purpose only â to give you the best possible experience. Below is a clear breakdown of what data is used for and why.
Our Commitment: joybaji does not use your data to sell advertisements, share with third-party marketing companies, or for any other commercial purpose.
How We Protect Your Privacy
All data transmitted between your browser and joybaji's servers is encrypted with 256-bit SSL â no one can intercept it along the way.
Your data is stored in internationally certified secure data centers and undergoes regular security audits.
Within joybaji, only authorized staff can access your data, and all access is logged.
Our automated system monitors for suspicious activity 24/7. Unusual logins or transactions trigger immediate alerts.
Security software and protocols are updated on a regular basis so we stay ahead of emerging threats at all times.
Your personal data will be deleted after the legally required retention period once your account is closed.
User data at joybaji is stored in internationally certified data centers. These servers are monitored around the clock and backed up on a regular basis to ensure your information is never lost due to a technical issue.
How long we retain your data depends on its type. All data is kept for as long as your account is active. After account closure, certain data â particularly financial transaction records â may be retained for a specified period as required by law.
Your Control: If You Want to Close Your Account At the Help Centre Let us know. Your data will be deleted as quickly as possible within the bounds of legal requirements.
Joybaji will never sell your personal data or share it with advertisers â that is a direct and unambiguous commitment. There are, however, a limited number of circumstances in which data may be shared with third parties, as clearly outlined below.
What We Will Never Do: joybaji does not share your data with marketing companies, social media platforms, or other betting sites. There are no exceptions to this policy.
In the event that joybaji merges with or is acquired by another company, users will be notified in advance. The same privacy policy will remain binding under any new ownership.
Cookies are used on the joybaji website and app. A cookie is a small text file stored in your browser. These are used to enhance your experience and ensure the platform functions properly.
You can disable cookies at any time through your browser settings. Please note that turning off essential cookies may prevent certain features â including login and payments â from working properly.
Joybaji believes you should have full control over your own data. The following rights are guaranteed to all users.
You can request to see what data joybaji holds about you. Submit a request to Support and we will respond within 30 days.
If any of your information is incorrect, you can request a correction. Some details can also be updated directly from your account settings.
Upon account closure, you may request deletion of any data held beyond legal obligations.
You can opt out of having your data used for marketing or personalized offers.
You can request a copy of the data we hold about you by contacting our support team.
If You Have a Data Protection Concern At the Help Centre File a complaint. You will receive a response within 48 hours.
Joybaji strictly prohibits users under 18 from accessing the platform. Age is verified at registration, and if there is any doubt, verification via national ID or birth certificate may be required.
Joybaji never knowingly collects personal information from minors. If we are notified that a minor has accidentally created an account, that account will be closed immediately and all associated data will be deleted.
A Note for Parents: If you believe your child or teenager is using joybaji, please contact us immediately At the Help Centre Let us know and we will act promptly. To learn more about responsible gaming, visit Responsible Gaming View the page.
If you use joybaji on a shared family device, always log out when you're done. Before handing the device to a minor, exit the browser or app and make sure password saving is turned off.
General FAQs on Privacy Policy & Usage